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Home > Customer Support > Service and Repair

Service and Repair

Limited Warranty Coverage

Your Benro product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. If bought new in the USA it is warranted by us for 3 years from date of purchase to the original owner, against defects in materials and workmanship. By registering online, your warranty is extended 2 years, for a total of 5 years. The warranty does not apply to damages caused by mishandling, dropping, nor modification or servicing performed by others.

Go to Warranty Registration

Requesting Service

Benro products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Benro Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.

We'd love to hear from you.

BENRO offers personal assistance in the USA via e-mail, fax or phone.

We offer personal assistance in the USA via e-mail and phone. We will respond to email promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time.

To check on an order                      sales@benrousa.com             914.347.3301

To inquire about a return               returns@benrousa.com          914.345.5407

For technical support                      support@benrousa.com          914.347.3302

For service and repairs                   service@benrousa.com          914.345.5426

To order replacement parts           parts@benrousa.com             914.345.5414

For further details for parts and repair please visit: https://www.benrousa.com/customer-support/service-info

Where to buy outside the USA: www.benrousa.com/where-to-buy/international-distributors

For Canadian residents, please contact: info@macgroupca.com 

To inquire about distribution rights outside the USA: info@macgroupeu.com

Where to send for service

MAC Group
Attn: Benro Service Department
75 Virginia Road
North White Plains, NY 10603
Email for Service: service@benrousa.com
Email for Parts and Repair: parts@benrousa.com

Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.

The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose. Benro shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.

For service outside of USA please contact your local authorized distributor for support.
How to locate a distributor outside the USA: www.benrousa.com/where-to-buy/international-distributors