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Home > Return Policy

Return Policy

Let's make it right.

Benro prides itself of building the best imaging solutions and providing unparalleled customer service. Our goal is to make sure the photographers and videographers who share our passion are completely satisfied. However, if you need to return an item, we're here to help.

You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return, and whether you would like an exchange of equal value or to be credited (excluding shipping). While there is no restocking fee, shipping charges will not be refunded.

In the event you feel there is a manufacturing error, please contact the Service Department and we’ll do our best to make things right.